Loyalty Program FAQs

 

Account

 

How do I sign up?

Signing up is easy!  

Simply create an account by going to Lorissa’s Kitchen Rewards and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all our newest drops. If you currently have an account or email subscription with us – you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points! 

 

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person. 

 

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting Lorissa’s Kitchen Rewards.

 

Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points! 

 

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free. Make sure to visit Lorissa’s Kitchen Rewards to get started. 

 

Earning & Redeeming

 

How do I earn rewards points?

• When you join the rewards program, you’ll earn points when you purchase eligible Lorissa’s Kitchen products! The number of points you earn is based on your membership tier.  See more ways to earn points by going to Lorissa’s Kitchen Rewards.

Membership tiers 

1. #Silver members earn 1 point for every $1.00 USD spent. 

1. #Gold members earn 1.5 points for every $1.00 USD spent. 

1. #Platinum members earn 2 points for every $1.00 USD spent. 

A few more things to note: 

• Points are calculated based on the subtotal of your purchase after any discounts have been applied. 
• You don’t earn any points for dollars spent on applicable taxes, shipping or handling.  
• When products are returned for a refund to the original payment method, points will be deducted from your account for the amount of the return, net of taxes, shipping and handling. 

  

What can I redeem points for?

You can redeem points for products on future orders!  

Redeeming points: 

• 100 points  = $5 OFF 
• 200 points = $10 OFF 
• 300 points = $15 OFF 
• 400 points = $20 OFF 

 

What are the Membership Tiers?

Your VIP tier is determined by the amount you spend in a rolling 12 months from when you sign up.

The Rewards Program has 3 membership tiers:

The Silver Tier: ($0-$150 USD spent)

When you create an account through our website, you’ll automatically be enrolled in the Silver membership tier and Insider Email List!

The Gold Tier: ($151-$299 USD spent)

If you spend between $151-$299, you’ll be enrolled in the Gold membership tier!

The Platinum Tier: ($300 USD or more spent)

If you spend $300 or more (amazing!), you’ll be enrolled in the Platinum membership tier!

Once you qualify, you will instantly move up and have access to that tier’s perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

 

How do I redeem my rewards points?

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed into your account.  

Once you get to the checkout screen you will see your total available Rewards points.  To use your rewards, select the number of points you would like to redeem on the order you are placing, then continue with the check out process.  

You must have a minimum balance of at least 100+ points each time you would like to make a redemption, and points must be redeemed in increments of $5. 

 

Can I return my order if I redeemed rewards points for a discount?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account. 

 

Do my points expire?

Points and rewards and your VIP tier will expire after 24 months of inactivity. Make sure to keep interacting with our program to maintain your status (or even move up a tier!) If you are not active with the program for a period of 24 months, you will be considered a dormant user, and your points and rewards will return to zero. You will be moved down to Silver Tier, the lowest tier. 

If we ever decide to end the rewards program, your points and perks will expire with the program. We also reserve the right to terminate any person’s rewards membership if we believe you are violating our Terms and Conditions, reselling products, exploiting the program, making excessive returns, engaged in fraud, abuse of privileges or inappropriate behavior that seeks to manipulate the rewards program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt-out of the rewards program, you will lose any unused rewards as well as all points that have not been redeemed. 

 

Troubleshooting

 

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us to help apply your points to your account.  

 

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes!  You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account!  The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks: 

1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our customer support team and they will look into the issue for you. 

 

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Thank you so much for sharing us with your friends!  We really appreciate it.   

Referred friends must be a first-time customer in order for both of you to receive the referral rewards.  In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.  

Points will be added to your account as soon as your friend completes their first purchase on our website.   

When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account.  You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.